Servicedesk
Responsibility
The Servicedesk is the first point of contact where you as an employee can go for all your questions about, among other things, the handling or payment of your invoice or expense claim, VVV cards, personnel changes, applying for an employer's statement and questions about your salary. Not only is the Servicedesk the face of the ASSC, it is also the starting point for many (new) employees for questions and it offers a first introduction to the university.
What does the Servicedesk do?
The Servicedesk answers questions from employees about financial or personnel administrative matters and helps employees on their way as much as possible. In addition, the Servicedesk continuously improves the provision of information about HR and financial applications on the website and the helpdesk portal.
The Servicedesk consists out of two teams:
The Servicedesk Financial is the first point of contact for questions about financial administration. In addition, the team provides information on, among other things, the website and the helpdesk portal (knowledge items). You can go here with questions about:
- Orders
- Incoming and outgoing invoices
- Cash affairs
- Gift Cards (VVV)
- Declarations
- Other financial matters
The Servicedesk Personnel is the first point of contact for the central HR administration. In addition, the team provides information on, among other things, the website, the helpdesk portal (knowledge items) and a monthly information session where new employees can join to be familiarized with systems. You can go here with questions about:
- Personnel schemes (such as leave, salary, employment conditions selection model)
- Employer's declaration
- Various HR systems
Position at the university
The Servicedesk falls under the Administrative Shared Service Centre (ASSC) and works closely with the departments within the ASSC (Financial Administration, HR Administration, Functional Management, Archive management), the web editors and the policy departments of HRM and Finance.
Contact
Head |
Debby Venema-Bruinsma |
Servicedesk |
Helpdeks portal (tiles 'Finanical' and 'Personnel')
pssc-servicepunt@assc.leidenuniv.nl |
Postal address |
Postbus 9500 2300 RA Leiden |
Visiting address |
Rapenburg 70 2311 EZ Leiden Plan your route |