The Service Point Financial is the first point of contact for questions about financial administration. In addition, the team provides information on, among other things, the website and the helpdesk portal (knowledge items). You can go here with questions about:

• Orders
• Incoming and outgoing invoices
• Cash affairs
• Gift Cards (VVV)
• Declarations
• Other financial matters

The Service Point Personnel is the first point of contact for the central HR administration. In addition, the team provides information on, among other things, the website, the helpdesk portal (knowledge items) and a monthly information session where new employees can join to be familiarized with systems. You can go here with questions about:

• Personnel schemes (such as leave, salary, employment conditions selection model)
• Employer's declaration
• Various HR systems

Team Customer Relations has a different position than the two Service Point front offices. Customer Relations advises and thinks along with the various departments and the management of the ASSC about customer-oriented working and communication. Customer Relations often works on a project basis, both within and outside the ASSC. This includes activities such as:

• Prepare and send newsletters
• Create product and service catalogue
• Create customer profiles
• Communication advice
• Support and advise management on organizational and strategy issues

Do you have a question or request for Customer Relations? Send an email to assc-nieuwsbrief@assc.leidenuniv.nl