Administrative Shared Service Centre
Responsibility
Every employee and student needs professional support they can rely on to help them navigate processes, systems and document management. The Administrative Shared Service Centre (ASSC) provides high-quality support to all staff and students. Around 135 people work within the ASSC, supporting staff and students in their teaching, research and operational activities. The ASSC is currently being transformed into an organisation that is customer-focused, agile, up to date, predictable and reliable.
What does the ASSC do?
The Administrative Shared Service Centre (ASSC) is responsible for implementing the processes that enable financial and personnel administrative tasks, the management and development of the university corporate systems, the university’s documentary information and its archiving policy. The ASSC is made up of the following sections:
- Business Service Centre
- Servicedesk (SP)
- Financial Administration
- HR Administration
- Functional Management (Functioneel Beheer, FB)
- Archive management
The Business Service Centre consists of specialists and management support. The Business Service Center focusses on fulfilling supporting, specialist roles that contribute to efficient and effective business operations.
The Servicedesk is the place where members of staff can find all the ASSC teams. The Service Point is responsible for answering questions and provides information for employees.
Servicedesk Personnel
The Servicedesk Personnel answers questions about, among other things:
- Requests in the HR Service Portal or Self Service
- Employer's declarations
- Leave and absence regulations
- Terms of Employment Individual Choices Model
Contact the Servicedesk via helpdesk.universiteitleiden.nl. You can also call to 071-527 5555 (choice 1) or mail to
pssc-servicepunt@assc.leidenuniv.nl. Available on working days from 9:00 to 16:30.
Servicedesk Financial
The Servicedesk Financial answers questions about, among other things:
- Invoices and declarations
- Salary and allowances
Contact the Servicedesk via helpdesk.universiteitleiden.nl. You can also call to 071-527 5555 (choice 2) or mail to
fssc-servicepunt@assc.leidenuniv.nl. Available on working days from 9:00 to 16:30.
The Financial Administration is responsible for the finanical-administrative services of the university. The department's responsibilties are, among other things:
- Making sure that all incoming invoices and staff expense claims are properly processed.
- Invoicing and credit monitoring.
- Timely and full registration of incoming and outgoing money flows.
- Technical consolidation of the annual report, administrative support for the Planning & Control cycle and the VAT help centre.
The HR Administration is responsible for the personnel administration of the university. The department's responsibilities are, among other things:
- Processing personnel mutations relating to inflow, transfer and outflow.
- Processing and payment of salaries.
- Maintaining continued oversight over and improving HR work processes.
Functional Management is responsible for the management and development of university systems. Functional Management manages systems including:
- SAP (support for financial, personnel and logistics processes)
- ULCN (registration and management of accounts)
- GMS (decentralised guest registration)
- LU-Card (university identity card)
- Business Objects (reporting on the locations)
- E-voting (supporting university elections)
- DocMan (document management)
- CRM (Customer Relations Management)
Archive management
Archive management is made up of three areas of expertise: Record Management, Archiving Policy and Advice.
- Record Management:
- Distribution of mail
- Registration and archiving
- Workflow management
- Information provision, including archival research
- DocMan functional management
- Archiving Policy:
- Implementing laws and regulations in practical procedures and tools (handbooks, etc.)
- Advice:
- Documentary information management
- Selection of what to keep and what to destroy
- Maintaining the physical archive
- Making an inventory or the archive material and transferring this as appropriate to Leiden University Libraries (UBL)/the National Archive
Position within the university
The ASSC is one of Leiden University’s expertise centres. The service is provided within the Financial Administration, HR Administration, Functional Management and Archive management. The ASSC also has a Service Point to receive questions and provide answers that are tailored to the client’s needs.
The ASSC’s organisational structure is set out in the organisational chart.
Contact
|
Head ASSC |
Wouter Peters |
| Head Business Service Centre | Debby Venema |
|
Head Service Point |
Debby Venema |
|
Head Functional Management |
Peter Magielse |
|
Head HR Administration |
Hennie van den Brink |
|
Head Financial Administration |
René Preenen |
|
Head Archive Management |
Esther Maes |